WhiteTreeStore.com Refund Policy

At WhiteTreeStore.com, we want customers to understand our refund, return, cancellation, damaged-item, and dispute procedures before placing an order.

By completing a purchase on WhiteTreeStore.com, the customer confirms that they have had the opportunity to review and agree to the terms of this Refund & Return Policy, together with our Shipping Policy and other applicable store policies.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under applicable law. Where mandatory consumer-protection law provides greater rights, those requirements will apply.

1. 45-Day Refund and Return Period

Our standard refund and return policy lasts 45 days from fulfillment of the purchase.

Customers who wish to request a return, refund, replacement, or other resolution must contact WhiteTreeStore.com within the applicable 45-day period.

Once the applicable return period has expired, we may be unable to accept a voluntary return or issue a refund, except where otherwise required by applicable law.

Submitting a request within 45 days does not automatically guarantee a refund. The merchandise must also satisfy the applicable return conditions described below.

2. Contact Us Before Returning Merchandise

Customers must contact our customer support team before returning merchandise.

Please do not independently return merchandise to:

• the manufacturer;
• the address printed on the original parcel;
• a fulfillment warehouse;
• a shipping carrier; or
• any other address

unless that address has specifically been provided or approved by WhiteTreeStore.com for the return.

Because our merchandise may be fulfilled from manufacturers and warehouses in different countries, the original shipping address is not necessarily the correct return address.

Unauthorized returns sent to an incorrect address may not be received or identified and may therefore delay or prevent processing.

3. Return Required for Full Refund

Unless WhiteTreeStore.com expressly agrees otherwise, a customer requesting a full merchandise refund must return the merchandise.

This requirement may apply when:

• the customer changes their mind;
• the customer is dissatisfied with the product;
• the customer ordered the wrong item;
• the wrong size or color was selected;
• the product does not meet the customer's personal expectations;
• the customer alleges that the merchandise is defective;
• the merchandise arrives damaged;
• the customer believes the merchandise differs materially from the listing;
• an incorrect item was delivered; or
• another return-based refund is requested.

Receiving an incorrect item does not automatically mean that the customer may retain the merchandise and simultaneously receive a full refund.

If WhiteTreeStore.com requires the incorrect merchandise to be returned, the customer must follow the provided return instructions before a full refund is processed, subject to applicable law.

Depending on the circumstances, we may instead offer a replacement, partial refund, store credit, refund without return, or another reasonable resolution at our discretion and where permitted by law.

4. Defective or Damaged Items

If an item arrives defective or damaged, please contact our customer support team within 5 days of delivery whenever reasonably possible.

Customers should provide:

• their order number;
• a description of the problem;
• photographs clearly showing the defect or damage;
• photographs of the packaging where relevant; and
• any other information reasonably requested to assess the issue.

For some products, we may request a short video demonstrating the defect where a photograph cannot reasonably establish the problem.

Providing evidence allows us to determine the appropriate resolution and, where necessary, communicate with the manufacturer or fulfillment provider.

5. Return of Defective, Damaged, or Incorrect Merchandise

WhiteTreeStore.com may require defective, damaged, materially incorrect, or wrongly delivered merchandise to be returned before issuing a full refund.

If a return is required, our team will provide return instructions.

Unless a different period is communicated, customers should dispatch an authorized return within 14 days of receiving the return instructions.

A customer should retain the shipping receipt and tracking information until the matter has been fully resolved.

We strongly recommend using a tracked shipping method.

A return is not considered successfully completed merely because the customer states that the merchandise was shipped. We may require valid tracking information or other evidence demonstrating that the merchandise was returned to the address provided.

6. Return Shipping Costs

For voluntary returns involving dissatisfaction, change of mind, incorrect sizing, personal preference, or similar customer-driven reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.

For merchandise/order values exceeding $80 USD, the customer will generally be responsible for arranging and paying the cost of return shipping unless WhiteTreeStore.com specifically agrees in writing to provide a prepaid return label or applicable law requires us to bear that cost.

For defective, damaged, or incorrectly supplied merchandise, responsibility for return shipping may depend on the circumstances and applicable consumer law. WhiteTreeStore.com may provide a prepaid label, reimburse reasonable return postage, arrange another resolution, or otherwise handle the return as required by applicable law.

Do not assume that a prepaid return label will automatically be provided. Contact us before shipping the merchandise.

Original shipping and handling charges are generally non-refundable unless the refund results from our error or applicable law requires otherwise.

7. Condition of Returned Merchandise

Unless the nature of the defect or damage prevents it, returned merchandise should be:

• in substantially the same condition in which it was received;
• unused except for reasonable inspection;
• returned with its original accessories and components;
• returned with original packaging where reasonably available; and
• securely packaged to prevent additional damage during transportation.

Customers should not intentionally damage, modify, dismantle, or materially alter merchandise before returning it.

If an item is returned with damage unrelated to the original complaint, missing components, excessive signs of use, or material alterations, WhiteTreeStore.com may reduce or decline a voluntary refund where legally permitted.

8. Inspection of Returned Merchandise

Receiving a returned parcel does not automatically mean that the return has been approved.

Once returned merchandise reaches the designated return facility, it may be inspected to verify:

• the identity of the product;
• the reported problem;
• its condition;
• whether components are missing;
• whether the correct item was returned; and
• whether the return otherwise complies with this policy.

If the return is approved after inspection, the applicable refund will be initiated.

9. Refund Method

Approved refunds are generally returned to the original payment method used for the transaction.

Depending on the payment provider, card issuer, bank, and country, additional processing time may be required before the refund appears in the customer's account.

WhiteTreeStore.com cannot control processing delays caused by banks, credit-card companies, PayPal, Stripe, Shopify, or other financial institutions after a refund has been successfully submitted.

10. No Return, No Full Refund

Where WhiteTreeStore.com has reasonably required merchandise to be returned as a condition of a full refund:

NO RETURN = NO FULL REFUND, except where applicable law requires otherwise or WhiteTreeStore.com expressly waives the return requirement.

A customer cannot ordinarily retain merchandise while simultaneously demanding reimbursement of the entire purchase price when a return has been requested.

This includes situations involving an allegedly defective, damaged, materially different, or incorrectly delivered product where a return is reasonably required to resolve the claim.

11. Incorrect Item Received

If you receive a product different from the item you ordered, please contact us promptly and provide photographs of:

• the item received;
• the packaging;
• shipping labels where appropriate; and
• your order information.

Our team will review the fulfillment error.

Depending on the circumstances, possible resolutions may include:

• sending the correct item;
• requesting return of the incorrect merchandise followed by a refund;
• requesting return followed by replacement;
• partial refund;
• store credit; or
• another resolution agreed between WhiteTreeStore.com and the customer.

Customers should not discard an incorrect item while the claim is being reviewed.

If return of the incorrect merchandise is required, the customer must follow the provided instructions.

12. Wrong Size, Color, or Product Selected

Customers are responsible for reviewing their order carefully before completing checkout.

Please verify:

• size;
• measurements;
• color;
• model;
• quantity;
• product variation; and
• other available specifications.

Customers should read measurements and sizing information contained within individual product descriptions.

If measurements are not available and sizing information is important to your purchasing decision, please contact us before placing the order.

A customer's accidental selection of an incorrect size, color, model, or variation does not automatically constitute a product defect.

13. Order Cancellations

Orders may enter processing shortly after checkout.

For this reason, orders cannot be guaranteed to be cancelled after they have been placed.

Once an order has entered fulfillment, sorting, manufacturing, packaging, or shipment, cancellation may no longer be possible.

If you contact us immediately after ordering, we may attempt to determine whether cancellation remains possible, but we cannot guarantee that fulfillment can be stopped.

If cancellation is no longer possible, the normal return procedure may apply after delivery.

14. Partial Refunds

In certain circumstances, WhiteTreeStore.com may offer or approve a partial refund instead of requiring a return.

A partial refund may also be appropriate when returned merchandise:

• shows obvious signs of use;
• is missing original components;
• has been damaged after delivery;
• is missing packaging;
• has been altered;
• is otherwise not returned in its original condition; or
• has diminished value for reasons unrelated to our error.

Examples may include opened or used books, DVDs, software, games, collectible packaging, or similar merchandise where the condition materially affects resale value.

Acceptance of a mutually agreed partial refund may resolve the applicable claim, subject to applicable law.

15. Non-Returnable Merchandise

Certain products may not be returnable for health, hygiene, safety, licensing, customization, or other legitimate reasons.

Examples may include:

• gift cards;
• downloadable products;
• personalized merchandise;
• made-to-order products where legally permitted;
• perishable products;
• intimate or sanitary goods;
• certain personal-care products;
• hazardous materials; and
• other merchandise expressly identified as final sale where permitted by law.

Mandatory consumer rights remain unaffected.

16. Contact Us Before Filing a Payment Dispute

If you experience a problem with your order, we strongly require that you contact WhiteTreeStore.com customer support first and give us a reasonable opportunity to investigate and resolve the issue before initiating a chargeback, payment dispute, or payment-provider claim, where permitted by the rules of your payment provider and applicable law.

Many order issues can be resolved through:

• replacement;
• return and refund;
• reshipment;
• partial refund;
• correcting an address or fulfillment issue;
• tracking investigation; or
• another mutually acceptable solution.

Opening a payment dispute without contacting us first can make resolution more complicated because the transaction may become subject to the payment provider's dispute process.

Nothing in this section prevents a customer from exercising chargeback, statutory, card-network, or payment-provider rights that cannot lawfully be waived.

17. Returns While a Chargeback or Payment Dispute Is Open

If a chargeback or payment dispute has already been opened, please notify us.

Once a transaction is under formal dispute, our ability to issue a separate refund through the normal payment system may be restricted or may create duplicate reimbursement issues.

We may therefore ask the customer to communicate through the applicable payment provider while the dispute remains active or to take appropriate steps permitted by that provider before a separate resolution is processed.

Customers must not knowingly obtain both:

1. reimbursement through a chargeback or payment dispute; and
2. a separate refund from WhiteTreeStore.com

for the same transaction.

Any return requested as part of resolving the underlying merchandise issue should still be handled according to the instructions provided by WhiteTreeStore.com, where legally permissible.

18. Fraudulent or Unauthorized Transactions

WhiteTreeStore.com takes unauthorized transactions seriously.

If you believe your payment method has been used without authorization, please contact:

1. your bank, card issuer, or payment provider promptly; and
2. WhiteTreeStore.com customer support.

Customers should report suspected unauthorized transactions as quickly as reasonably possible.

Our internal policy asks customers to notify us of suspected fraudulent transactions within 30 calendar days of the transaction, where possible.

However, this internal notification period does not override any longer rights or deadlines provided by applicable law, card-network rules, your bank, or your payment provider.

19. Orders Already Fulfilled Before a Fraud Report

Payment transactions may be processed automatically and orders may enter fulfillment shortly after authorization.

If WhiteTreeStore.com receives a valid payment authorization and has no reason to know that a transaction is unauthorized, the order may be processed and dispatched before we receive a fraud report.

Once merchandise has already been dispatched, we may be unable to intercept the parcel.

We will nevertheless cooperate with legitimate investigations and applicable payment-provider procedures.

20. Fraudulent Transaction Reporting

When contacting WhiteTreeStore.com regarding an allegedly unauthorized transaction, please provide sufficient information for us to identify the transaction, such as:

• order number;
• transaction date;
• amount;
• purchaser name;
• email address associated with the transaction; and
• relevant communication from the payment provider.

For security reasons, never email us your complete card number, banking password, PIN, or other sensitive authentication credentials.

21. Customer Responsibility

Customers are responsible for:

• reviewing orders before checkout;
• providing accurate contact information;
• monitoring delivery and tracking;
• inspecting merchandise after receipt;
• contacting us promptly when a problem occurs;
• preserving merchandise while a return request is being reviewed;
• following authorized return instructions;
• providing valid tracking for returns when requested; and
• communicating truthfully regarding refund and dispute claims.

Customers should also monitor their payment accounts and immediately report genuinely unauthorized activity to their financial institution.

22. Refused and Unclaimed Returns

Refusing delivery does not necessarily constitute an authorized return.

If a customer refuses a parcel, fails to collect it, or allows it to be returned because of an incorrect address, unpaid customs fees, or failure to cooperate with the carrier, the resulting refund may be subject to deductions for shipping, return transportation, customs charges, or other expenses where legally permitted.

Customers should contact us before intentionally refusing delivery.

23. Customs and Import Charges

International customers may be responsible for VAT, import duties, customs charges, brokerage fees, or other government charges as explained in our Shipping Policy.

Refusing a parcel solely because customs duties or taxes are due does not automatically entitle the customer to reimbursement of shipping or other costs.

Any refund following return of such merchandise may be adjusted for unrecoverable shipping or return expenses where permitted by law.

24. Late or Missing Refunds

If WhiteTreeStore.com confirms that a refund has been issued but you have not yet received it:

First, check your bank or payment account again.

Next, contact your credit-card company or payment provider. Refunds can take time to be officially posted.

You may then contact your bank, as financial institutions often have additional processing periods before incoming refunds become visible.

If you have completed these steps and still have not received the refund, contact:

WhiteTreeStore.com Customer Support
Email: info@whitetreestore.com

Please include your order number and relevant refund information.

25. Evidence and Record Keeping

For return, damage, delivery, or dispute-related claims, WhiteTreeStore.com may retain relevant transaction records where permitted by law, including:

• order information;
• tracking records;
• delivery confirmation;
• correspondence with the customer;
• photographs submitted by the customer;
• return tracking;
• refund records; and
• payment-provider communications.

Such records may be used to investigate customer-service issues or respond to payment disputes.

26. Policy Abuse and Fraudulent Claims

WhiteTreeStore.com reserves the right to investigate suspected abuse of our refund process.

Examples may include intentionally false claims regarding:

• non-delivery;
• merchandise condition;
• missing items;
• unauthorized transactions;
• returned merchandise; or
• duplicate refund requests.

Where appropriate, we may provide legitimate transaction, tracking, return, and communication records to payment processors, financial institutions, carriers, or other parties responsible for reviewing a dispute.

This does not affect legitimate consumer claims made in good faith.

27. Agreement to the Refund Policy

PLEASE REVIEW THIS POLICY BEFORE PURCHASING.

By completing checkout and placing an order with WhiteTreeStore.com, the customer acknowledges that they have been provided access to and agree to the applicable terms of this Refund & Return Policy, including the following conditions:

• refund and return requests are generally subject to the 45-day policy period;
• merchandise may need to be returned before a full refund is issued;
• incorrect merchandise may also need to be returned;
• customers are generally responsible for voluntary return shipping;
• for merchandise/order values exceeding $80 USD, customers will generally be responsible for arranging and paying return postage unless we expressly agree otherwise or applicable law requires a different result;
• original shipping charges may be non-refundable;
• returned merchandise should be accompanied by valid tracking when requested;
• orders cannot be guaranteed to be cancelled once processing has begun;
• customers should contact WhiteTreeStore.com before initiating a payment dispute so we have an opportunity to resolve the issue; and
• refunds remain subject to applicable consumer-protection laws and payment-provider requirements.

Completing a purchase constitutes acceptance of these terms to the extent permitted by applicable law.

WhiteTreeStore.com reserves the right to update this policy periodically. The policy applicable to an order will generally be the version made available at the time of purchase, subject to any mandatory legal requirements.